Ordering Information

All of our orders are processed through Paypal. If you do not have a Paypal account that is no problem at all. Your order can still be processed using Paypal -during checkout you may simply select the option to pay using your credit card. It's that easy.

Use our secure Shopping Cart to select and order our products. All of our rain chains may be viewed and purchased through our main site

City Home and Garden.

Not comfortable ordering on line? No problem. We are happy to process your order by phone. Call us at: 877.977.2779
or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it..

   
(Payments appear on your credit card statement as "cityhomeandgarden.com")
You'll receive a confirmation email when you submit your order,
then a separate email when the order is shipped.
 

Why use PayPal?
While PayPal costs us, the merchant, a little more in fees, it's really good for the customer.
Shop without sharing your financial information. When you pay with PayPal, your credit/debit card and bank account numbers are never seen by the seller or merchant. Your financial information stays safe. Plus, you get extensive protection against unauthorized payments sent from your account.

Ordering/Viewing Rain Chains

Please note we are not a brick and mortar store however, we have samples of Rain Chains and are happy to show them to you but it is by appointment only. We are located in Roncesvalles Village in Toronto. If you would like to make an appointment please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Shipping

All of our rain chains are shipped using Canada Post. Shipping charges for rain chains start at $25 and will vary depending on lengths and quantity of the order. For large orders please contact us so that we can provide you with a shipping quote.

Delivery Times

If we have your rain chain in stock it will take between 7-10 business days for delivery. If we do not have it in stock shipping can take between 2-4 weeks. If your order is on back order we will contact you. Back orders can take up to 8 weeks but please note this is a rare occurance.

Returns
Returns are accepted as long as the items are returned in unused condition within 15 days however, we cannot accept returns if any aging or non-shipping damage has taken place. Returns are refunded for the amount of merchandise only, this does not include shipping charges. Please contact us before returning goods for a Return Authorization Number (RAN) within 15 days of receipt.

Warrenty
We guarantee our products for a period of one year from the date of purchase. If, for any reason, a product breaks or fails, just return it. We'll either repair the item you returned or send you a brand new one.